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To provide accurate and prompt technical support for the Sage EMS to qualified partners and internal sales staff via telephone, email and in person.
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At Sage, Product Marketing creates and tells inspirational customer and market focused stories with cutting edge demonstrations to people around the world. We develop product messaging and positioning, pricing, go-to-market programs, and sales enablement resources to achieve fast customer adoption and to energize sales, marketing and channel partners. We measure our success by our ability to develop creative and innovative marketing strategies, our ability to gain key buyers' mindshare and by the delivery of successful commercial results. The Product Marketing Manager has end to end accountability for both the commercial success of and superb launch of any changes to the product or customer value proposition. Successful candidates will be action oriented with a can-do attitude and passion for taking the complex and making it simple, through compelling stories.
Reporting to the Head of Product Marketing, Asia, the Product Marketing Manager is accountable for driving the vision, messaging, awareness and go-to-market strategies for their segment and region.
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Your role will provide exceptional quality after sales service through the delivery of premium Technical Support Services.
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Your role is to partner with Functional Leaders and People BPs of the Sage business to strengthen functional capability both across Sage but also within their region. By close partnering and consulting services this role will bring a greater understanding to the function of the critical capabilities it needs to perform and therefore excel at.
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Your role will be responsible for managing the delivery of large scale, complex projects or a mixture of complex and less complex initiatives. Project Managers are responsible for summarizing the progress and status of their projects both for overall project management and risk management purposes as well as for input into the portfolio management process. Project Managers will collaborate with the business services team, application team, and Senior infrastructure team in the delivery of projects. Project Managers are responsible for initial project planning, estimating, and scheduling as well as management of the delivery of project results (usually to a specific business case). Project Managers manage the completion of project deliverables and escalate issues to the appropriate manager, leader, or steering team. Project Managers collaborate with resource managers on the assignment of project resources, on management of the quality of deliverable content, and on the escalation of resource performance issues.
Release Management Team
The Release Management Organisation are a shared services organisation that provide programme and project management services to our major releases and key strategic initiatives to ensure execution of our strategy. The Release Management Function implements and drives a methodology to enable our organisation to consistently deliver projects faster, with higher quality and meets customers expectations. Release Management is a mechanism used to address common project delivery themes in order to support and facilitate end to end project success and delivery governance.
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The Solution Designer is responsible for understanding problems and coordinating solutions for Sage Products and Services. The role requires key business analysis skills, including stakeholder management, requirements engineering and problem solving as well as a sufficient level of technical and domain knowledge to allow them to operate as a facilitating ‘hub’ for the whole project team. The Solution Designer will create accurate and unambiguous artefacts, ensuring that all issues are raised and managed to completion. They will establish and maintain strong links with all stakeholders in order to ensure both that stakeholder needs are properly understood and that stakeholders themselves properly understand the solution that is proposed and its implications. The Solution Designer will have an eye for detail and be quality focussed; resulting in thorough and well-organized analysis across all projects they work on. The Solution Designer must be able to both define careful, incremental improvements to existing solutions and to bring radical and challenging approaches to bear, constantly asking why things are as they are and whether new ideas may not be more effective. In order to determine what kind of approach is the best in a specific situation the Solution Designer will always use the test of asking “How will this benefit the customer?” as their most important guide.
The Solution Designer will have experience of at least one domain or area of the business, though may not yet be considered a domain expert. Where working with technical functions such as Development, QA, Support or LSM, the Solution Designer will be able to communicate at a technical level, understanding at a high level key technologies and patterns and – in particular – the opportunities and constraints they represent. When appropriate – and where it is most efficient to do so - a solution designer may be directly involved in producing artefacts that could form part of a delivery – for example, defining a specific report by creating it or configuring custom metadata to implement specific business rules. Prior to a formal QA process, the Solution Designer will also be responsible for validating that an implemented solution solves the original problem and does what was intended.
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This critical and exciting business growth role will focus on new customer acquisition to achieve sales performance metrics and KPIs. With a sales model that fosters collaboration and supports your success, this is a great opportunity to forge a successful sales career in a world leading software business.
With a business culture that has the customer at the heart of everything we do, we are passionate our customer’s success and enable our employees to deliver innovative solutions, supporting your learning and development along the way.
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The Team Leader’s role is to ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so. The Team Leaders will meet on a regular basis with their Manager, both to provide feedback and plan of action. The Team Leader is responsible for keeping their agents informed of what is happening in the centre and anything that may impact on the agents. The Team Leader may also be asked to get involved with training and coaching new agents and may work on specific projects for the call centre.
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Generate sales qualified leads and deliver on tele sales revenue KPIs.
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Your role as a Senior Software Engineer is responsible for building, enhancing and maintaining products and/or systems to enable Sage’s business plans and long term objectives using the identified architecture.
The Senior Software Engineer will have overall technical ownership of the design, develop and delivery of high quality products and/or systems and services that exceed customers’ or business partners’ expectations and will proactively share their own knowledge for specific technical solutions and business processes in their area of responsibility.
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Your role will ensure effective management of HR administrative functions, timely payroll processing and maintenance of HR information and providing basic HR support and advice.
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Your role as a Senior Software Engineer will be responsible for building, enhancing and maintaining products and/or systems to enable Sage’s business plans and long term objectives using the identified architecture.
The Senior Software Engineer will assume ownership in the design, develop and delivery of high quality products and/or systems and services that exceed customers’ or business partners’ expectations and will proactively share their own knowledge for specific technical solutions and business processes in their area of responsibility.
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Your role as Professional Services Consultant is to deliver high quality consulting services to customers and partners that meet requirements and support effective ongoing relationships. This role is designed to maintain effective communications with customers and partners to maximize consulting services.
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Your role as a Campaign Manager is responsible for building awareness, driving demand, and managing the pipeline for People and Payroll solutions in Australia. The successful applicant will have a proven track record as a results-oriented field marketing manager gained at another cloud software company, familiar with marketing to medium and large businesses.
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Your role as a Product Manager will own the overall integration strategy and work closely with Product Marketing and Product Development to enable agile and innovative delivery which is commercially successful. you role will include:
- Align the local product roadmap with the product strategy to meet regional commercial objectives and local R&D capacity
- Contribute local product and market knowledge to inform decisions on product vision and strategy for the region
- Drive obsessive commercial management to meet reginal and product portfolio fiscal objective
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This position is responsible for enhancing each customer’s relationship with Sage. This objective will be primarily accomplished by aiding customers with escalated or more complex questions or issues regarding Sage's products or services and their application in the customer’s business operating environment. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team-based project work. Provides mentoring and training to less experienced staff.
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To perform the duty of Functional Consultant for Sage suite of products, in the areas of manufacturing (Primary - process and discrete), and distribution business processes and practices
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Your role as a Customer Support Consultant is to manage assigned workflow, be escalation point and provide 1st class customer service to payroll customers.
