To provide accurate and prompt technical support for the Sage Enterprise Management (ERP) product to qualified partners and internal sales staff via telephone, email and in person.
Research and independently resolve level 1, 2 calls or emails
Follow the support handling process for communication, escalation and resolution of product issues within Sage.
Deliver training to the partner community on relevant areas of the Sage ERP product, to minimize support in those areas, being escalated to Sage.
Effectively communicate hot fixes, bugs and enhancements to the solution Provider community and internal Sage Staff.
Acquire and maintain knowledge of the Sage products, industry specific pain points and customer needs.
Assist with other business related activities as required by the business from time to time.
At least 2 years' of working experience.
Must have experience or knowledge in ERP.
Strong interpersonal and good communications skills with a good command of English and Mandarin language skills is required to support Mandarin speaking partners and clients.
Patient and passionate about delivering knowledge and services.
Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.
Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.
It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.
In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.
An innovator today and tomorrow
Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.
We enable our customers to focus on their business and help them to leapfrog to the future.
Inventing the future
We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.
Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.