• Project Manager - Services

    Location AU-Sydney
    Job ID
    2017-17651
    Category
    Professional Services
    Position Type
    Fixed Term
  • Overview

    The Professional Services Project Manager will be responsible for managing large implementation projects on behalf of Sage and in conjunction with Sage partners where required.  In addition this role will be responsible for developing a long term framework to be applied to all such projects across the Sage product portfolio. 

     

    This is a 6 months fixed term contract working in our Professional Services/ HCM team.

     

     

    Responsibilities

    • Responsible for project management of large implementations across the Sage product portfolio and where required in conjunction with Sage Partners
    • Responsible for delivering projects on time, on budget and to the agreed quality standards;
    • Implement Project Management practices where gaps exist to enhance the PM offering of Sage in the local market
    • Maintains effective, proactive relationships with at-risk Customers, Partners and internal clients. Facilitates resolutions of escalations by coordinating, communicating, and negotiating with Sales, Product Delivery, Partners and Services teams to help improve customer satisfaction, build trust and customer loyalty
    • Represents the Customer's perspective in product life cycle discussions and activities to help improve product quality and customer experience
    • Produce plans, schedules and status reporting for all implementation projects for all stakeholders;
    • Perform activities associated with ensuring ongoing compliance with Sage’s quality procedures and standards and corporate governance;
    • Excellent customer experience, deliver revenue objectives, operational efficiencies, profitability and growth
    • Develop and maintain close working relationships with internal and partner stakeholders
    • Other duties as required from time to time

    Qualifications

    • Minimum 5 years software project management and implementation experience;
    • Strong background in formal change, project and software implementation management e.g. scoping, planning, scheduling, risk mitigation, etc.;
    • Ability to meet tight deadlines within pre-determined budgets;
    • Strong leadership qualities;
    • Good interpersonal, communication as well as writing skills;
    • Good understanding of technical and business issues in particular with ERP software;
    • Awareness of ISO9001;
    • Experienced in managing teams / people with the ability to develop staff through coaching
    • Exceptional customer service ethic
    • Results oriented and highly organised
    • Ability to manage multiple stakeholders under pressure and at different levels
    • Self-motivated and driven to succeed
    • Certification in Project Management – PRINCE or AGILE

    Company Information

    Our Story


    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

     

    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

     

    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.

     

    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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