• Operations Specialist

    Location AU-Sydney
    Job ID
    2017-17599
    Category
    Other
    Position Type
    Permanent
  • Overview

    Sage has an exciting opportunity for an Operations Specialist for Sage University, a central role in learning services, to perform the day-to-day tasks supporting different aspects of services operations like order to cash, administration, and operational support.  This role works closely with the Senior Operations Specialist and regional stakeholders to develop and maintain in-region processes for workflows (recording, reporting and reconciling financial and non-financial transactions) that align to the regional business and system environment and adhere to global standards and best practices. Sets up and maintains configurations in the supporting systems that support Services programs, promotions, and certifications. Provides training and backend system support to regional learning services advisors. Provides timely reporting of regional KPIs and develops region-specific custom reports and dashboards. The Operations Specialist also assists UX and Technology teams with routing helpdesk requests, functional requirements for users, creating deep links, and other tasks as required.

    Responsibilities

    • Manages back office functions for Services Support Systems. These can include assigning incoming requests for service, order flow, adjustments, and reporting
    • Trains regional administrative teams on approved processes for existing and new service offerings for maximum administrative efficiency and data integrity
    • Creates key metrics reports for monthly, quarterly, year end and adhoc reports for stakeholders
    • Configures systems to meet LS program goals
    • Designs custom reports as needed
    • Works closely with Sr. Services Operations Specialist to develop and maintain processes for the timely reconciliation of revenue, sales tax reporting, and order to cash activities
    • Implements and reports on promotional campaigns
    • Provides administrative support to specialized training programs on the LMS
    • Develops, refines and documents processes for the administration of training offerings

    Qualifications

    • Associate degree or equivalent business experience required
    • Minimum 2 years’ experience back end systems and functions associated with services
    • Basic knowledge of accounting and financial reporting practices
    • Detail oriented
    • Proficiency in Microsoft Suite
    • Intermediate to advanced reporting (Excel) and PowerPoint skills
    • Technical aptitude; must be able to adapt to new technology
    • Preferred:
    •  Experience with order to cash processes
    • Experience using CRM and ERP systems
    • Experience in learning services operations

    LOCATION: Global

    Company Information

    Our Story


    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

     

    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

     

    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.

     

    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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