• IT Services and Solution Engineer

    Location AU-Sydney
    Job ID
    2017-17576
    Category
    Information Services (IS)
    Position Type
    full-time
  • Overview

    Your role as an IT Services and Solution Engineer is to maintain and support IT Services, resolve and support colleagues' queries and provide first class IT customer services for end -users.

    Responsibilities

    • Install, administer, maintain and support software, hardware, services and infrastructure to ensure optimal performance and minimise down-time
    • Manage and administer platforms across environments (In-house, hosted, cloud), in isolated and hybrid architecture.
    • Coordinate, configure and deploy IT solutions based on global initiatives and business strategies
    • Provide colleagues with exceptional technical support; including prioritising assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues in the appropriate systems
    • Escalate issues and incidents effectively as appropriate, liaising confidently with colleagues to clarify details and enable accurate problem definition
    • Ensure that colleagues experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
    • Assist with the management of the IT procurement process to ensure best value and provide the optimal solution for the end user
    • Develop and maintain close working relationships with other key internal stakeholders
    • Other duties as required from time to time

    Qualifications

    • Experience working in an IT support call-centre/helpdesk environment
    • Experience working with networks
    • Experience troubleshooting hardware and software
    • Exceptional customer service ethic
    • A+ and / or N+ Certifications
    • Experience working with Physical and Virtual computing environments

    • Experience with Centralised management platforms

    • Experience working with cloud platforms, as well as hybrid solutions
    • Experience working in a technology organisation will be highly desirable.

    Company Information

    Our Story


    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

     

    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

     

    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.

     

    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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