• Professional Services consultant - Technical

    Location AU-Sydney
    Job ID
    2017-17573
    Category
    Professional Services
    Position Type
    Permanent
  • Overview

    Your role is to deliver high quality consulting services that meet client requirements and support effective ongoing client relationships. Furthermore this role is also designed to maintain effective communications with clients in line with the Client Management strategies of Sage and maximize revenue opportunities.

    Responsibilities

    • Delivery of high quality onsite and remote technical consulting services in line with Sage best practice standards that meet client requirements and support ongoing client relationships within advised timeline
    • Review and follow up allocated Help Desk/Training and General enquiries from clients to ensure client receives resolution within required timeframes and maximise revenue opportunities.
    • Achievement of individual and team implementation/consulting targets.
    • Maintain regular client communication and support client management strategies
    • Achieve and maintain the required level of skills and competencies to perform the role, including product knowledge
    • Active promotion of the software solutions and services offered by Sage.
    • Provide customers with exceptional Installation and Implementation services following best practice guidelines and methodologies within pre-defined budgets and ensuring meeting of project timelines, including customer acceptance through to Customer Support transition post implementation
    • Contribute to pre-sales meetings with prospective customers as required
    • Installation of Sage products as required
    • Other duties as required from time to time.

    Qualifications

    • Experiencing with installation and implementation of software solutions
    • Understanding in supporting Windows Operating Systems (Server and Workstation)
    • Understanding of Administering and coding in SQL Server and Microsoft Access will be highly regarded
    • Strong attention to detail
    • Ability to prioritise effectively
    • Exceptional customer service ethic
    • Strong analytical problem solving experience
    • Excellent verbal and written communication skills
    • Results oriented and highly organised
    • Self-motivated and driven to succeed
    • Ability to work on own initiative

     Preferred:

    Experience working with Sage Payroll products

    Company Information

    Our Story


    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

     

    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

     

    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.

     

    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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