• Instructor/Trainer - Payroll

    Location AU-Melbourne VIC
    Job ID
    Professional Services
    Position Type
  • Overview

    Sage is seeking an individual to fulfil a dual role as Learning Services Instructor and Instructional Designer for our Sage Australia Payroll products. This position will facilitate and deliver learning programs in many formats providing performance enhancing opportunities for Sage customers. These formats typically include Instructor-led online or in person classes, webinars, and flipped classroom offerings. In addition to becoming an expert on the functionality of assigned Sage products, the role will assist in learning related activities such as product testing, curriculum development and corporate educational events and conferences. Because instructors represent Sage and the customer's impression of our company, candidates must always maintain a positive and professional attitude when interfacing with customers and partners. Instructors are expected to independently lead curricula of any level of difficulty and act as subject matter experts in the development of curricula.


    • Provides high impact instruction and facilitation to Sage colleagues and customers
    • Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge it supports
    • Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
    • Develop new learning solutions to meet the ongoing training needs of our clients
    • Update learning offerings when legislation and software changes occur
    • Deliver customer training in a variety of delivery methods (including but not limited to instructor led, virtual, e-Learning seminars and events)
    • Liaise with product teams on content and design/deployment of new solutions and maintenance of existing solutions
    • Maintain knowledge of current learning technologies - particularly e-learning
    • Other duties as required from time to time


    Must have:

    • Relevant qualifications or equivalent experience in Learning & Development.
    • Experience in creating and delivering web-based e-learning solutions.
    • Experience in Instructional Design
    • An understanding of the payroll process
    • Background with Payroll and HR software
    • Proficiency in software applications, relating specifically to e-learning e.g. Captivate, AuthorIT and Moodle
    • Ability to write and produce learning solutions and documentation to a professional level.
    • Ability to work to deadlines, superior organizational skills
    • Ability to learn and understand new software programs sufficiently to prepare client training documentation.
    • Excellent written communication skills.
    • Ability to travel interstate for approximately 5 days per month



    • Business related tertiary qualifications
    • Knowledge and experience of Sage's Payroll products

    Company Information


    Our Story

    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.


    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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