Customer Success Engineer

Location IE-Dublin
Job ID
Customer Support and Service
Position Type


Customer Success Engineer x3



The Cloud Revolution is waiting for you, are you ready to join?

Are you experienced in solving complex problems and providing solutions?

Are you qualified to a Salesforce Developer level or above?

Are you passionate about providing the best service to our customers?


The Sage CBC is a centre of excellence located in Central Park, Leopardstown, Dublin. It’s one of 2 worldwide Customer Business Centres and is focused on producing quality cloud solutions for the European market, with particular emphasis on SageLive, our cloud based accountancy software which is built on the Salesforce platform.


We’ve got ambitious growth plans, coupled with the strategy and targets to match. We’re aiming to achieve 6x growth of net new customers within FY18, and we need people with the drive to make this happen.


Join a highly collaborative environment, where the benefits of a startup culture meet the business stability of a renowned organisation. It’s about being able to make an impact from the offset and allowing innovation to inform the key decisions. We enforce an attitude that considers everything a possibility, but stops at nothing to realise the goals of our business builders.


About the Role:


As a Customer Success Engineer you will provide the uppermost level of support for escalated technical issues. By troubleshooting and debugging product code-level issues you will solve complex problems and provide simple solutions.

You will act as a brand ambassador by working closely with customers, partners, and internal associates and will help contributes to the continued development of the product line by participating in product improvement initiatives as well as providing direct input to the Product Marketing, Sales, Engineering and QA teams. 

This position is a key technical and application-knowledge resource and as well as the above you will also be responsible for:

  • Providing an advanced in-depth customer experience across Sage Live
  • Identify required resources and project manage the most complex customer issues to resolution.
  • Acting as a knowledge resource to all other levels.

You will need to be extremely technical and used to working in a similar position, using advanced system analysis, testing techniques, data repair tools, and industry best practices to solve application or system issues.


You will have:

  • Salesforce Developer (402) qualification or above or relevant industry experience working on ERP/CRM systems
  • Experience with current programming languages
  • Experience with reporting or BI tools and comfortable with other report writing software
  • Strong project management, planning, and time management skills
  • Accountancy knowledge is desirable however not essential.
  • Fleuncy in Spanish, French or German is desireable

Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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