Customer Service Apprentice

Location UK-Newcastle upon Tyne
Job ID
Position Type


Sage is a market leader in online and cloud based business management software and services. If you are looking to launch your career in a fast growing sector, then Sage is the right choice. The Sage Apprenticeship scheme will enable you to develop the skills within various functions and work with some of the most advanced technologies in the market.

Through our Apprenticeship Programme we’re looking for the next generation of business builders, passionate about delivering outstanding customer experience the world over, whilst benefiting from excellent work experience with a FTSE 100 company.





At the start of your apprenticeship with us, you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business, and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

Within the first month, we’ll provide you with full training on one of our products which will allow you to provide technical support for our customers. The training usually takes around 4 weeks, during the first 6 months of the learning process post training, you will be assigned a coaching mentor. We’ll also support you further with a lead coach so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.


Our Apprentice Framework

  • In-depth Induction
  • Real Work
  • Structured Learning
  • Stretching Qualifications
  • Endless Support
  • Rewarding Challenges


What will you get out of it?

  • Priceless work experience in a FTSE 100 company
  • An excellent career path within our growing Customer Service function
  • Be part of highly talented and dynamic teams
  • Increased confidence and skills for life
  • Industry recognised qualification
  • Competitive annual salary
  • 12-18 month apprenticeship depending on your field




What do you need to succeed?

  • Passion and commitment to learn
  • Self-starting and open to new challenges
  • Curious mind-set that embraces innovation
  • Enthusiasm to solve problems
  • Real desire to delight customers
  • Qualifications equivalent to 5 GCSE Grade 4 or above(A-C equivalent -Including Maths and English)
  • Applicants must be age 16+ on 4th September 2018


Company Information


Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.



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