The Devops engineer is responsible for ensuring their service (a service our customers use to run their businesses) remains available, secure and performant. This role is required to administer, support, maintain and improve these products. Through the use of cutting edge technology, the Live Service Specialist ensures their services are designed and deployed to be best in class.
To do this the specialist works closely with product delivery teams by deploying, administering, monitoring and improving their service. This is a 24/7 operation that requires on call coverage from each specialist to problem solve any service incidents that may arise. Using guidance from Security, Architecture and Automation subject matter experts, the specialist builds and runs infrastructure, operational processes, ‘infrastructure automation’, improves development & operational capabilities (including: disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.).
Enable continuous deployment cycles and on-demand deployment processes
Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience
Perform ‘code’ and ‘code/infrastructure’ deployments
Maintain Configuration Management DB for key services.
Operate to ISO standards and document all processes
Communicate with key stakeholders on planned changes, incidents and service improvement plans
Skills and Know how:
Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.
Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.
It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.
In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.
An innovator today and tomorrow
Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.
We enable our customers to focus on their business and help them to leapfrog to the future.
Inventing the future
We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.
Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.