Director of Business Change

Location UK-Newcastle upon Tyne
Job ID
Information Services (IS)
Position Type









The quantity and frequency of changes to process, technology and colleagues at Sage is significant and needs expert scheduling, prioritising and marshalling within our regions and countries. This role will have responsibility and ownership of all information gathering and requirements capture (including process mapping) at a country level.

The role entails evangelising benefits, communicating to senior stakeholders, translating requirements and solutions (to both IT and the business), managing stakeholders through change, adopting, optimising and ultimately driving change and benefits realisation at a country level across the global programme portfolio.

The role should share best practice, contribute to and embed the global business change framework that has been created and requires sharing via collaborative forums.

This is a critical and key role in managing complex business requirements and ensuring Sage realises maximum ROI on its investments in transformation.  The role will ensure regional programme priorities are understood and will enable senior stakeholders to make informed decisions on go, no-go, park decisions on both current and prospective global programmes.

Eventually, the role will start to advise its regional MD, senior stakeholders and peers on operating models, best practice and will drive proactive changes across the Group.





  • Provide leadership to help form the Business Change programme, working with Programme Director.
  • Complete country and region prioritisation of current programmes.
  • Based upon country and region priorities, complete programme health-checks on P1 rated programmes.
  • Produce informative reports and recommend changes to achieve ‘quick-wins’ across P1 rated programmes.
  • Work closely with the Business Operations Team to develop and embed best practice across Sage.
  • Design a roadmap for change to ensure P1 rated programmes are delivered in-country on time.
  • Provide in-country business change and solution options on complex programme and projects across the Sage global portfolio.
  • Ensure project and programme business change documentation is complete to a high quality and to acceptance criteria with clear sign off.
  • Responsible for executing under the guidelines set out in the global business change framework.
  • Ownership of process catalogues at a functional level in-country.
  • Produce project summary reports, including breakdowns on progress to deliverables.
  • Drive information gathering in-country to support the programmes as informed by the Programme Managers
  • Accountable locally for the traceability of business requirements to features and business improvements, training and adoption through to benefits realisation.
  • Provide consultative business change support to Programme Managers.
  • Manage and communicate effectively with senior stakeholders (MD, EVPs, VPs, Function Leads, other).
  • Manages business sponsorship expectations, understanding business drivers and, when required, negotiating changes to project scope, timing, or resources to insure that strategic solutions are delivered
  • Work with managers across the business to identify the appropriate resources needed, assembling a project team, assigning individual responsibilities, and developing a schedule to ensure timely completion of the project
  • Indirectly manages the project team effectively, demonstrating the ability to coach, mentor and positively influence others, providing timely feedback to individuals and resource managers
  • Worked directly with the country/regional MD and leadership team for more than three months.·       
  • Have three positive references from the country/regional leadership team.·       
  • In-depth country and region knowledge.     
  • Dealt with and confident dealing with senior stakeholders (MD, EVPs, VPs, Function Leads, other).       
  • Excellent Stakeholder Management and communication skills.
  • Depth of technical business change knowledge including “as is” and “to be” process mapping and how to traverse the gap.·        Depth of experience in a BC role in a large and complex business.   
  • Demonstrable track record of strong benefits realisation focus and approach.      
  • Project management experience required in a technical area or complex business environment.
  • bility to travel domestically and internationally (about 20% with most travel being domestic).


Technical knowledge

  • BCS Business Analysis diploma.
  • APM Change Management practitioner (or equivalent)
  • Lean Six Sigma yellow/green belt.


Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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