UX Researcher

UK-Newcastle upon Tyne
Job ID
2017-17196
Category
Product Delivery
Position Type
full-time

Overview

What’s the mission?

 

We build elegant, effective, beautiful cloud solutions to empower start-ups, small and micro businesses, and entrepreneurs. We make things simple and effortless so users can focus on the business they love. We’re available in 14 countries, with hundreds of thousands of users, and massive growth last year.

 

 

What's the opportunity?

 

We’re looking for a talented, innovative, and fresh-thinking User Experience Researcher to join our global team based in Newcastle upon Tyne, UK.

 

You’ll research and create understanding of what makes user experiences intuitive, accessible, and magical.



What will I be doing?

 

  • Plan, recruit-for, and conduct research into all aspects of products and experiences, including task-based usability testing of prototypes, field visits and contextual enquiry, surveys. analytics (web, database, server logs) and online experiments such as A/B testing.
  • Collaborate with Designers, Product Managers, Engineers, and other researchers to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Advocate research findings, presenting to peers and influencing stakeholders, through concise, action-oriented reports and compelling in-person presentations.
  • Turn knowledge into action, and drive forward change, as part of a cutting-edge Agile delivery team.

 

Responsibilities

You’ll be able to confidently generate opportunities to engage with users, and feel the buzz of discovering those ‘aha!’ moments, whether on site and in context, remotely online, bringing together users in small groups, on finding ‘guerilla’ opportunities.

 

You’ll work on big, juicy problems that need creative thinking and well-crafted solutions. You'll work in a vibrant team, responsible for the entire user experience end-to-end. Every day your ideas and findings will have a big impact on people's lives and work.

 

 

What do I get?

 

  • Own a user engagement programme for a global product, reaching 14 countries, with the freedom to develop the best practice of your career.
  • Great benefits, including learning and development opportunities to help you achieve your best.
  • Work for the UK’s only FTSE-100 software company – right here in Newcastle.

Qualifications

What background do I need?

 

  • Degree or relevant experience in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Effective interpersonal, communication, collaboration, and presentation skills - able to coach and mentor others, and influence and persuade seniors.

Company Information

Our Story


Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

 

Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

 

An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.

 

Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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