Business Analyst

UK-Newcastle upon Tyne
Job ID
Product Delivery
Position Type


You'll be responsible for understanding problems and coordinating solutions for Sage Products and Services.  The role requires key business analysis skills, including stakeholder management, requirements engineering and problem solving as well as a sufficient level of technical and domain knowledge to allow them to operate as a facilitating ‘hub’ for the whole project team.


You'll create accurate and unambiguous artefacts, ensuring that all issues are raised and managed to completion, as well as establishing and maintaining strong links with all stakeholders in order to ensure both that stakeholder needs are properly understood and that stakeholders themselves properly understand the solution that is proposed and its implications.  


Obviously you will need an eye for detail and be quality focussed; resulting in thorough and well-organized analysis across all projects they work on.  You must be able to both define careful, incremental improvements to existing solutions and to bring radical and challenging approaches to bear, constantly asking why things are as they are and whether new ideas may not be more effective.  In order to determine what kind of approach is the best in a specific situation you will always use the test of asking “How will this benefit the customer?” as their most important guide.




The Solution Designer will have experience of at least one domain or area of the business, though may not yet be considered a domain expert.  Where working with technical functions such as Development, QA, Support or LSM, you will be able to communicate at a technical level, understanding at a high level key technologies and patterns and – in particular – the opportunities and constraints they represent. 


When appropriate – and where it is most efficient to do so - you may be directly involved in producing artefacts that could form part of a delivery – for example, defining a specific report by creating it or configuring custom metadata to implement specific business rules.  Prior to a formal QA process, you will also be responsible for validating that an implemented solution solves the original problem and does what was intended


Key accountabilities:

  • Delivering an extraordinary customer experience through best in class products and services.
  • Executing problem definition, requirements engineering, risk escalation, solution design, coordination of communication
  • Planning, estimate tracking and progress reporting for own work and that of relevant team members.
  • Collaboration with other solution designers and\ stakeholders as well as defining and managing effective stakeholder relationships.
  • Furthering knowledge of analysis, technology, Sage organisation/processes and appropriate domains
  • Shaping and influencing the product or service, sometimes by carefully protecting and nurturing it, sometimes by posing radical challenge
  • Supporting delivery teams with any complex issues or necessary mediation – in particular taking personal responsibility to answer questions that arise
  • Ensuring that the deliverables are of the desired content, suitability and quality.
  • Responsible for their own personal development and seeking out opportunities to develop further within the role.
  • Problem solving and investigation.


Skills, know-how and experience:

Must have:

  • Knowledge of accountancy domain
  • Experienced in designing and implementing Business Analysis artefacts
  • Experienced in delivering products that meet users’ needs in a relevant domain
  • Experienced in analysing and modelling business processes
  • Experienced of specifying and shaping new software features
  • Experienced of working with software development teams
  • Experienced in key technologies and patterns
  • Experienced in customer facing roles
  • Experienced in offering challenges and new ideas

Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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