Sales Manager - Loyalty

Job ID
Customer Support and Service
Position Type


Reporting to the Director of Customers for Life, the Sales Manager-Loyalty will manage the Software Assurance renewals team to deliver on performance metrics and KPIs.  Owns and manages the Direct operational plan via a team responsible for renewing Loyalty & Support & Maintenance contracts for Sage software solutions.


  • Lead a team of Renewal Consultants to deliver revenue performance in line with budgetary expectations
  • Ensure that customers experience exceptional success with their Sage product(s)
  • Ensure accurate forecasting and effective pipeline management by Renewal Consultants
  • Provide accurate and timely forecasting for monthly, quarterly and annual performance to the Director CFL, including risk and opportunity analysis
  • Provide accurate and timely monthly report to Manager
  • Manage the day to day team operation to deliver against performance metrics through a culture of coaching, celebrating success and performance management
  • Ensure that performance metrics are set, monitored and achieved for both individuals and team/s
  • Contribute to and implement sales operational plan to embed excellent customer experience, deliver revenue objectives, operational efficiencies, profitability and growth
  • Contribute to strategic initiatives that support revenue numbers and business objectives
  • Contribute to the CFL operational plan and execute to ensure performance metrics are met
  • Improve internal systems and working practices to improve quality, enhance customer service, reduce performance variances and maintain consistency
  • Develop and maintain close working relationships with other key internal stakeholders
  • Develop and maintain close working relationships with other Sales Managers


  • Demonstrated track record of managing payroll and/or HRIS and/or ERP direct contract renewal team
  • Minimum 5 years' related experience
  • Good knowledge of budgets, forecasting and business management
  • Results oriented, and highly organised
  • Self-motivated and driven to succeed
  • Experienced in managing teams / people with the ability to develop staff through coaching
  • Strong customer service ethic
  • Ability to motivate others and reward team and individual efforts
  • Strong change management skills required for dynamic work environment
  • Ability to manage multiple stakeholders under pressure and at different levels
  • Experience working in a technology organisation

Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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