In this highly customer-interactive role the Technical Consultant will be required to have an excellent understanding and experience of ERP solutions and installation of other systems, including having a commercial outlook, so that they can identify any further opportunities for professional services. The role is focussed on the provision of successful ERP consultancy by providing input on technical installation aspects of Sage X3 implementations at pre-sales, through to implementation.
The consultant will implement not only Sage X3 but also provide services relating to installation of other systems, data migrations and upgrades within/to Sage X3. The Technical Consultant will provide the highest level of customer and partner satisfaction, giving an Extraordinary Customer Experience at all times. They will ensure our customers and partners maximise the investment they have made with Sage and will drive retention of the existing customer base by migration from an existing portfolio of products.
The Technical Consultant will be required to be technically minded and have a real passion for technology, willing to expand on their current knowledge and can keep up within a fast-moving landscape. Having a can-do attitude and being highly motivated is essential - Sage is looking for self-starters who have a pro-active approach.
The position requires a Technical Consultant who has strong experience of software installations, implementations, requirements analysis, application/infrastructure design, software configuration, user training and support and troubleshooting (technical and application). In addition, the Technical Consultant need to be able to hit the ground running and can work independently or as part of a team.
The role demands the ability to understand the customer’s objectives, translate them into system configurations, identify gaps and solutions, provide technical and application expertise through training, workshops and knowledge transfer thereby enabling the system to pass through user testing and into a production environment.
Their role will support ambitious growth plans to reflect aggressive future revenue targets by rapidly deploying solutions to our customers. The Technical Consultant will provide the highest level of customer satisfaction, giving an Extraordinary Customer Experience, at all times. They will be regarded as a technical expert in Sage X3 and through their expertise ensure our customers and partners maximise the investment they have made with Sage.
The role will help build the reputation of the Enterprise Professional Services Team and will be critical to achieving the quality, profitability of all engagements and customer references that are sought.
Key accountabilities and decision ownership: (8 or 10 max)
As Technical Consultant, you’ll be responsible for:
Skills, know-how and experience:
Technical / professional qualifications:
A relevant Computer Science/Engineering degree (2.1 or 1st ideally) is beneficial, but not required
Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.
Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.
It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.
In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.
An innovator today and tomorrow
Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.
We enable our customers to focus on their business and help them to leapfrog to the future.
Inventing the future
We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.
Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.