X3 Technical Consultant - Developer

UK-Winnersh
Job ID
2017-17115
Category
Professional Services
Position Type
full-time

Overview

Job purpose:  

In this highly customer-interactive role the Technical Consultant will be required to be technically minded and have a real passion for technology, willing to expand on your current knowledge and can keep up within a fast-moving landscape. Having a can-do attitude and being highly motivated is essential - Sage is looking for self-starters who have a pro-active approach.

 

The position requires a Technical Consultant who has strong experience of Sage ERP X3 software development and the Sage Application Framework for Enterprise (SAGE X3), Web Services, 4GL, Eclipse IDE and XML. The Sage ERP X3 development platform is not like any other development environment, and we require an experienced Sage ERP X3 Developer who can hit the ground running and can work independently.

 

The role is focussed on the provision of successful ERP consultancy by providing input on technical development aspects of Sage X3 implementations at pre-sales, through to implementation, including support and maintenance. The Technical Consultant will develop bespoke solutions (primarily working in 4GL) specific to customer requirements; either expanding on standard capabilities within Sage X3, or integration with 3rd party software.

 

The role demands the ability to diagnose and understand the customer’s objectives, translate them into the system configuration, identify gaps and solutions, provide technical and application expertise through training, workshops and knowledge transfer thereby enabling the system to pass through user testing and into a production environment.

 

Their role will support ambitious growth plans to reflect aggressive future revenue targets by rapidly deploying solutions to our customers. The Technical Consultant will provide the highest level of customer satisfaction, giving an Extraordinary Customer Experience, at all times. They will be regarded as a technical expert in Sage X3 and through their expertise ensure our customers and partners maximise the investment they have made with Sage.

 

The role will help build the reputation of the Enterprise Professional Services Team and will be critical to achieving the quality, profitability of all engagements and customer references that are sought.

 

Responsibilities

 

Key accountabilities and decision ownership: (8 or 10 max)

 

As Technical Consultant, you’ll be responsible for:

  • Maintaining a thorough knowledge of Sage X3 development and implementation processes to deliver services in support of Sage Business Partner Enablement. This will be through hands on project experience but also through self-study
  • Achieve Product Expert level in Development and a good understanding in at least one key discipline – e.g. Finance, Manufacturing and Distribution
  • Effective and professional delivery of training courses or workshops to an audience of implementation, support and presales consultants using real-world experience and examples
  • Provision/input of knowledge material to the Training team, collaboration with Training Experts on the design of Training topics and materials
  • Develop close working relationships with Sage Business Partners to determine their specific needs for Sage assisted project implementation. Deliver those services such as scoping, designing, implementing and tuning Sage X3 whilst being shadowed by Business Partner Consultants
  • Engage and provide input to Technical Needs Analysis – Technical/development scoping, requirements gathering, technical solution / system design, resulting in signed off system design/bespoke development document
  • Preparation of professional technical documentation
  • Technical project governance – supporting a project manager and project team to identify and mitigate technical project risks, defining technical stream delivery plans and estimates for bespoke development
  • Technical investigations / customisation audits, preparing findings / recommendations reports and supporting customers / Business Partners to follow up recommendations
  • Provide ad-hoc X3 Development training/knowledge sharing
  • Mentoring consultants whilst they carry out their first implementation ensuring that their credibility is maintained with their direct customer/s for future work
  • Define and deliver Development Workshops and other enablement initiatives to accelerate Business Partner learning
  • ‘Troubleshoot’ customer issues and problems on-site, using the opportunity to develop and build relationships with the customer and Sage Business Partners to ensure effective implementation of Sage X3 for our end customers
  • Remain abreast of industry trends and requirements within the ERP sector
  • Record all meetings and appointments accurately and to submit planned and actual consultancy time and engagement reports
  • Support marketing events as required (e.g. at seminars and new release training)
  • Provide input to Sage X3 Product Development and Product Management as appropriate

Skills, know-how and experience:

  • ERP Development experience spanning full project lifecycle
  • Excellent knowledge of Software Development and other areas of ERP (e.g. Distribution / Finance)
  • Excellent training skills - the ability to transfer knowledge as an expert using techniques to engage the delegates and enhance the learning experience
  • The ability to digest complex technical information quickly and formulate this into a comprehensive and concise format
  • Ability to clearly communicate technical approach and status
  • Strong analytical skills: able to gather, analyse and interpret data to aid decision making
  • Proactive solution oriented problem-solving skills and the ability to come up with innovative solutions
  • Ability to write in a clear, concise and professional manner using appropriate grammar, style and language for the reader. Ability to communicate effectively in a variety of written and verbal formats with a wide range of people
  • Comfortable working to challenging timescales
  • Ability to break down tasks and estimate work assignments
  • Ability to prioritise workload and manage own time in a deadline-driven environment with a high level of attention to detail
  • Strong software development and technical skills including report writing
  • Crystal Report design skills
  • Ability to deal with difficult customer situations
  • Influencing skills
  • Forward thinking and proactive
  • Must be available to travel to client sites and spend time away from home working on projects
  • Knowledge of Sage product/ service portfolio – Sage X3 preferred
  • Strong software development awareness with product knowledge of another mid-market ERP solution including but not limited to the following:
  • Functional skills in object oriented programming
  • Familiarity with ERP systems, inventory management, and/or accounting systems
  • Understand and use development tools such as code editors, source code control, and defect tracking
  • Proficient hands on experience developing with 4GL languages
  • Proficient hands on experience of programming, e.g. XML
  • Web Services (SOAP/REST)
  • Sage Application Framework for Enterprise (SAGE X3)
  • General Development methodologies, e.g. ISDLC model, the prototyping approach and the software package life cycle model
  • General technical knowledge (Development languages, SQL, Networking, Security, etc.)
  • Successful track record in the delivery of ERP projects on time and on budget
  • Demonstrable experience of providing ERP software solution based professional and training services
  • Software Development focused training delivery
  • Technical consultative delivery
  • Commercial experience within the ERP sector
  • Experience of BI solutions
  • Confidence to work independently as well as within a team
  • Team player who can work constructively with fellow team members

 

Qualifications

Technical / professional qualifications:

 

A relevant Computer Science/Engineering degree (2.1 or 1st ideally) is beneficial, but not required

 

Key performance indicators: (3-5 Max)

  • Hours utilised/billed (revenue)
  • Certification in Sage products (training will be provided) (expertise)
  • Demonstrable teamwork with the customer and colleagues (behaviour)
  • Delivery of customer projects, on time and in line with customer expectations, resulting in references

Demonstrable skills to expert level in Sage X3 (expertise) 

Company Information

Our Story


Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

 

Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

 

An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.

 

Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed