Programme Manager

UK-London
Job ID
2017-17093
Category
Product Delivery
Position Type
full-time

Overview

Be a part of who we are

 

Our vision is to be recognised as the most valuable supporter of small and medium sized companies by creating freedom for them to succeed. We provide small and medium sized organisations with a range of easy-to-use business management software and services - from accounting and payroll, to enterprise resource planning, customer relationship management and payments. Our customers receive continuous advice and support through our global network of local experts to help them solve their business problems, giving them the confidence to achieve their business ambitions. For further information please visit www.sage.com

 

What we do

 

The Release Management Organisation are a shared services that provide programme and project management services to our major releases and key strategic initiatives to ensure execution of our strategy. The Release Management Function implements and drives a methodology to enable our organisation to consistently deliver projects faster, with higher quality and meets customers’ expectations. Release Management is a mechanism used to address common project delivery themes to support and facilitate end to end project success and delivery governance.

 

Job purpose:  

 

To ensure alignment with strategy and vision, the Programme Manager will establish and guide the balancing of resources for programmes of work in the Release Management Organisation. Responsible for providing key stakeholders with timely assessment of programme performance, risk management and optimization strategies, and ensuring timely communication to stakeholders on progress and change management. Responsible for identification, monitoring and reporting of programme and KPIs and communicating these effectively through a standard set of programme reporting tools and templates.

 

Initially focusing on our Cloud Eco System, this role will work across functional areas to drive delivery through cross-functional facilitation of planning, key milestone tracking, dependency, risk, issue and change management whilst ensuring adherence to standard processes and governance.  This role will also be expected to contribute to building and implementing new processes, standards and governance controls within the Cloud Eco System Product Portfolio and assist in expanding the adoption of these processes and controls across the full Sage Product Portfolio.

Responsibilities

  • Planning: Work with cross-functional teams to develop delivery plans, including capacity planning based on resource allocation, defining milestones based on type/complexity of project, identifying all deliverables, identifying release criteria, and ensuring that each functional area develops detailed plans as required to ensure successful delivery. Ensures approval and communication of plan to all stakeholders.
  • Cross-product coordination: Works with other Programme Managers as needed to identify and manage cross-project and/or cross-product dependencies to ensure successful delivery of all products.
  • Project tracking: Tracks programme schedules, variances from plan, milestones, deliverables, tasks, owners, and issues throughout all phases of the project. Ensures that the project plan is reviewed and refined at key milestones to ensure successful delivery. Ensures that issues are identified and resolved.
  • Risk management: Ensures that cross-functional teams continually identifies possible risks and develops mitigation plans, including defining impact, severity, time-criticality, and risk mitigation actions. Manages risks to resolution.  
  • Team meetings: Plans, schedules and facilitates release meetings as required to ensure successful delivery, including ensuring cross-functional representation, developing agendas, and distributing meeting notes.
  • Change control: Ensures that all potential changes to the product and/or release plan are tracked, considered, impact is assessed and weighed, and that a decision is made.
  • Status reporting: Reports weekly programme status against plan/schedule, key weekly team achievements, hot issues, risks, and risk mitigation plans. Reports status at an appropriate level of detail for different audiences (team vs. management).   
  • Release Retrospectives: Performs retrospective reviews following each major release for the purpose of identifying lessons learnt and areas to improve for the next release.
  • Process: Ensures that cross-functional teams follow the defined governance processes and helps to evolve the governance framework as needed, including identifying process improvement areas and helping to implement and communicate them.
  • Accountable for their team’s adherence to business plans and the strategic architecture, technology, and tools strategies.
  • Accountable for identifying key risks, putting in place mitigation actions and escalating major operational issues

 

Skills, know-how and experience:

Must have

  • Ability to quickly understand complex projects and ensure delivery alignment with organisational strategy and vision
  • Proven programme management skills, including the ability to work across teams to plan, track, and drive cross-functional deliverables, priorities and issues for projects of all sizes
  • Experience with planning, tracking, and delivering software products targeted for external customers
  • Very strong interpersonal and leadership skills
  • Strong verbal and written communication skills and comfortable communicating at all levels of an organisation
  • Ability to form and manage cohesive teams, including motivating, encouraging team work, gaining consensus, providing clear direction, and ensuring communication across the team in a matrix and disparate geographical organisation
  • Ability to manage programme conflicts and drive creative solutions
  • Ability to identify process improvement opportunities and approaches

Qualifications

  • Accountancy qualification desirable
  • MSP / PMP Programme qualification or equivalent
  • Very strong technical and strong commercial acumen
  • Ability and desire to work collaboratively

 

Company Information

Our Story


Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

 

Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

 

An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.

 

Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.

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