Solution Architect- Salesforce

UK-Newcastle upon Tyne | UK-Winnersh
Job ID
Information Services (IS)
Position Type


In support of Sage’s vision, the IT function has moved to a single global operating model.  As a consequence, we have moved to a new IT management structure, aligned functionally, supported by regional and local representation.  Our mission is to transform the way IT is delivered to customers and colleagues across the world with the emphasis on simplicity, mobility, and efficiency.  Architecture and IT strategy will be core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe.


This role is responsible for defining scalable and robust enterprise solutions for Sage’s enterprise, primarily focused on Sage’s strategic Salesforce platform.  The successful candidate will be responsible for the end-to-end architecture and governance of solutions using this platform, including integration with Sage’s other core front-office and back-office platforms.  


The successful candidate will have strong solution architecture discipline and a demonstrable track record in delivering coherent business solutions supporting CRM and sales processes.  As the end-to-end owner of these solutions, you will work closely with IT and business stakeholders to understand requirements, shape and define the architecture, liaise with delivery teams on technical detail, oversee builds and configuration, ensure alignment with the strategic architecture and participate in global governance boards.  You will also report on the progress of architecture deliverables to project managers and IT leadership and ensure the architecture team is kept informed of progress through standard reporting methods and architecture forums.  


Strategically, the Solution Architect will also be responsible for driving the target CRM and integration architecture, so the successful candidate will build on our strong partnerships with Enterprise Architects, IT delivery teams and the wider business to develop the roadmap that will transition us to the strategic end-state architecture.  The successful candidate will also work with the broader architecture team and help drive the successful evolution from local to global architecture design and from traditional on premise and custom built platforms to open and modular cloud-hosted platforms. 


  • To define and deliver solutions centred on Sage strategic CRM/Salesforce platforms in-line with Sage’s business and IT strategies
  • To translate business requirements into solution designs focused delivering value to the customer and customer-facing colleagues
  • To articulate design considerations and recommendations for the architecture that take into account both business value and technical needs
  • Consciously consider and influence the scope of initiatives to enable the retirement of legacy technologies
  • To oversee the continued evolution and use of the Salesforce platform within Sage and ensure the delivery of scalable, secure and performant solutions
  • To build strong working relationships with global architecture and delivery teams
  • To work closely with business stakeholders, help form product roadmaps and become a valued business partne

Must Have

  • Strong Solution Architecture discipline, with demonstrable experience of architecting global solutions using Salesforce
  • Team player with experience of working with distributed and global teams
  • Experience working with and presenting to senior business stakeholders
  • Experience of working on global/multisite Salesforce rollouts
  • Excellent communication skills with the ability to articulate and present
  • Analytical and critical thinking skills, prepared to challenge conventional thinking
  • Technical and people leadership; ability to drive change and rally others to a cause




  • Degree in information Technology / Computer Science / Software Engineering
  • Enterprise Architecture / Frameworks certified – TOGAF (at least), Zachman, DoDAF, FEAF
  • Salesforce certification

Company Information

  • Our Story

    Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


    Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

    It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

    In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


    An innovator today and tomorrow     

    Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

    We enable our customers to focus on their business and help them to leapfrog to the future.


    Inventing the future 

    We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

    Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause



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