Services Onboarding Program Manager

UK-London | UK-Newcastle upon Tyne | UK-Winnersh | UK-Manchester
Job ID
Customer Support and Service
Position Type


Onboarding. It’s what everyone’s been talking about and in this role you’ll own the execution for Sage Services. By designing, deploying and managing global onboarding programs, including the Sage Service Skills Induction you will enhance the Services activation, deployment and reach. But your role won’t end there. You’ll create a Services Competency framework to align hiring profiles, job descriptions, career path and Onboarding and Enablement programs. You’ll be the person that keeps everything together and ensures processes are optimised. In addition, you’ll be responsible for:


  • Defining requirements, deploying and managing a Services Onboarding program;
  • Researching and analysing regions where these programs extend our reach;
  • Coordinating with recruitment on the intake and onboarding of new starters;
  • Developing and executing communication plans for building program awareness and participation.


Do you drive excellence in everything you do? Can you see yourself transferring this skill to support our colleagues worldwide? We want to hear from you. You’ll be joining a virtual team of experts so your communication will need to be superior, as will your attention to detail. To be considered for this role you must have:


  • Extensive experience in a Services/Learning/Education or Operations function;
  • Expertise in managing multiple concurrent projects;
  • An exceptional process mind-set and analytical skills.


Above all, you’ll be looking for a role that presents challenges, whilst offering a rewarding environment that encourages innovation. The work you do will have an impact across the globe and you’ll get the opportunity to shape global onboarding programs; making them accessible, comprehensive and informative. Plus, you’ll be joining a team that operates across the globe so you’ll develop an understanding of what different regions value within onboarding. Using this knowledge to inform your every move. 

Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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