Customer Support Team Manager
Have you lead a team successfully through digital transformation?
Do you have experience working with stakeholders across various different regions?
Have you experience working in an IT Software or IT Company?
The Sage CBC is a centre of excellence located in Central Park, Leopardstown, Dublin. It’s one of 2 worldwide Customer Business Centres and is focused on producing quality cloud solutions for the European market, with particular emphasis on SageLive, our cloud based accountancy software which is built on the Salesforce platform.
We’ve got ambitious growth plans, coupled with the strategy and targets to match. We’re aiming to achieve a substantial growth of net new customers within FY18, and we need people with the drive to service and support them.
Because of this we are now recruiting a Customer Support Team Manager to lead a team of multilingual Support Technicians as they transition our customers to a digital first model. We are looking for someone who has experience of:
First and foremost, you’ll know how to prepare your team for success. Beyond that, you must have:
Be Sage. Build on.
Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.
Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.
It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.
In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.
An innovator today and tomorrow
Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.
We enable our customers to focus on their business and help them to leapfrog to the future.
Inventing the future
We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.
Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.