Payroll Administrator

UK-Newcastle upon Tyne
Job ID
Customer Support and Service
Position Type


An exciting opportunity has arisen to join our Outsource Payroll team. This role involes providing accurate and timely payrolls to Sage Outsource Payroll customers, ensuring that deadlines are met for all payroll related activities, and consistently delivering an excellent level of customer service to all customers.


This opportunity can be either based in our Newcastle office or in Manchester and the closing date is Thursday 26th October.


  • Process, reconcile and manage a portfolio of monthly, fortnightly and weekly payrolls, ensuring all deadlines are met and in line with all internal policies and procedures
  • Maintain accurate records to assist with monthly invoicing, reconciliations and both internal and external audits
  • Respond to all customer issues and queries in a professional manner and within agreed timescales, as per their SLA
  • Work with fellow team members to ensure all payrolls are double checked and all internal procedures are completely and accurately carried out
  • Liaise with Team Manager on an on-going basis to address any internal concerns, queries and personal development needs
  • Reconcile all payrolls on a monthly basis and prior to each year end process.
  • Process End of Year & RTI submissions ensuring accuracy and on time
  • Process Auto Enrolment through Payroll Software
  • Be responsible for processing BACS payments in line with client schedules, ensuring that salaries and third party payments are paid accurately and timely


  • PAYE knowledge covering all aspects of payroll processing which includes EOY, RTI & Auto Enrolment
  • Intermediate and above Excel skills
  • Ability to calculate manual payroll calculations
  • Ability to work under pressure and use own initiative showing a pro-active approach
  • Excellent at all forms of communication and organisational skills PAYE knowledge covering all aspects of payroll processing
  • Knowledge of payroll related Tax Year End procedures and filing of returns to HMRC



  • Previous experience of working in a high service delivery environment
  • Experience of processing high volume payrolls
  • Experience of delivering high level customer service

Company Information

Our Story

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.


Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.


An innovator today and tomorrow     

Our smart people use the smartest technology to reinvent and simplify business accounting - working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. 

We enable our customers to focus on their business and help them to leapfrog to the future.


Inventing the future 

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model - 2% of free cash flow, 2% of colleagues' time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Our customers make life-sacrifices. They take risks to follow their dreams and pursue their passions and, on this, global prosperity is built. They deserve a bigger voice and we will always work hard to champion this noble cause.


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